FAQs

Our FAQs page is designed to answer common questions for customers looking to sell or trade in their devices, including phones, tablets, and more. It covers essential topics like how to start selling, shipping policies, payment information, and what happens after you sell your device.
This resource aims to make the process transparent and straightforward for users, ensuring they have all the necessary information for a smooth transaction with our company.

How will I be paid?

Payment will be sent within 1-2 business day after receiving your device:

PayPal

Zelle

Check

E-Check

Amazon gift card

How much is my device worth?

To determine how much your device is worth, enter the name and model in the search box. Our comparison tool will show you an offer for your device. Remember to select which phone carrier it’s under, if it’s locked or not, and whether it’s brand new, working, or broken. This information is important and can affect its worth. Make sure you select the version with the right internal storage capacity too.

Can I still get cash for my device if it’s broken or doesn’t work?

Yes, you will still get paid you for a device that doesn’t work, although quotes are usually lower for broken devices.

To see how much you can get for your broken device, type its name and model into the search bar, and select the ‘broken’ condition on the comparison table.

I sent Gizmogo my mobile, and I haven’t received my money – what do I do?

Note that you usually receives your package within 2 to 3 business days. From there, we will review the product and make a payment to you within 1 business day. Please give us a call at 800-893-9598 for further assistance.

How long will my quote be valid?

Your quote is good for 15 days, but it’s always best to take a good offer as soon as possible. The final price however, is up to the technical evaluation. If you choose not to accept our quote, we will ship your device back to you at no cost.